Question 1

Are your products genuine?

Accepted Answer

Yes. GleamCare focuses on authentic skincare, beauty, and personal care products sourced with quality in mind.

Question 2

Do you deliver outside Nairobi?

Accepted Answer

Yes. We deliver across Kenya. Delivery options and timing are confirmed on WhatsApp during checkout.

Question 3

How is shipping charged?

Accepted Answer

Shipping depends on your location and order size. We share the final total, including delivery, before dispatch.

Question 4

Do you offer free shipping?

Accepted Answer

Eligible orders over KES 12,000 may qualify for free shipping depending on delivery area.

Question 5

Can I place a bulk order?

Accepted Answer

Yes. We support bulk purchasing for resellers, salons, and quantity buyers. Contact us on WhatsApp for availability and pricing.

Question 6

How does checkout work?

Accepted Answer

Add products to cart, proceed to checkout, then submit your details. WhatsApp opens with your order summary for confirmation.

Question 7

How do I pay?

Accepted Answer

Payment instructions are confirmed during order verification on WhatsApp after stock and delivery details are finalized.

Question 8

What is your return policy?

Accepted Answer

Returns are accepted for unopened items in original condition. If you receive a damaged or incorrect item, contact us within 24 hours.

Question 9

What if an item becomes unavailable?

Accepted Answer

If stock changes after your order request, we will offer alternatives or adjust your order before payment confirmation.

Question 10

Can you help me choose products for my routine?

Accepted Answer

Yes. Message us on WhatsApp and we can recommend options based on your skin concerns, goals, and budget.

Question 11

Do you have a physical store?

Accepted Answer

Yes. We are located at Mithoo Business Centre, Moi Avenue, Nairobi CBD, opposite the Bazaar.

Question 12

When can I contact support?

Accepted Answer

You can message us anytime. We respond as quickly as possible and prioritize active order requests.

Answers to the questions we get most.

Frequently asked questions